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Refund rights and obligations Refund rights and obligations are regulated in USA by Fair Trading Act 1999 and the Trade Practices Act 1974. According to these laws: A customer has a right to ask for a refund if the goods: - do not do the job the customer was led to believe they would (the product is unfit for its purpose) - have a fault that the customer could not have known about at the time of purchase - do not match a sample the customer was shown are not as they were described Rights of traders: Trader doesn't have to provide the refund if: - no proof of purchase is offered - the customer simply changes their mind - the customer finds the good cheaper elsewhere - the customer knew of a particular fault before buying the goods - the goods were damaged after the purchase, unless the damage is a result of the normal, recommended use of the goods
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